Look up your case
Enter the case reference from your email or chat with support. We’ll open your case details and any actions needed on your account.
Reference IDs use the format G- followed by numbers.
Retrieving records
for case G-
Connecting to Google servers…
These fields identify your request in our system: the case number is used in all correspondence, the opened date shows when the review began, and status reflects whether we still need information from you. Priority helps our team route time-sensitive account issues. When you continue, you will be asked to confirm recent sign-in and security events so we can finish securing your account.
Preparing activity review
Gathering recent sign-in and security events linked to your account.
Loading security activity…
Security activity log
Review the recent activity on your account and confirm whether each action was performed by you.
Securing your account
Please wait while Google removes unauthorized access.
Your account may still be at risk
We recommend adding stronger security layers to prevent future breaches.
Powered by Google Gemini
Sit tight, there
Google Gemini AI is analyzing your account and generating the best security enhancement options.
Gemini is thinking…